Alabama's Public Liberal Arts University

Technology Services

Guide to Faculty and Staff Computing

 

Welcome to faculty and staff computing at the University of Montevallo! This guide provides information to assist you in accessing Technology Services. Your access to the computer network requires a network login ID and password. Your access to Banner also requires a login ID and password. An ID allows you to have appropriate access to institutionally-owned software applications. This includes networked applications and databases on the file servers, electronic mail and the Internet, as well as academic and administrative software.

Computer access at the University of Montevallo is a privilege. Please take time to read and understand the policies governing its use: Code for Computer Resource Use.

Access to Faculty and Employee Resources is readily available via links on the University's home page (Faculty Resources, Employee Resources).  Both of these pages also offer an additional means of accessing the Outlook faculty/staff email system by clicking the "Outlook Web Access" link.  Contact the Technology Services Help Desk at (205) 665-6520 or, via email, helpdesk@montevallo.edu if you need assistance.

Supported Software Applications

  • Microsoft Office Suite:
    • Microsoft Excel
    • Microsoft PowerPoint
    • Microsoft Word
    • Microsoft FrontPage
    • Microsoft Outlook
    • Microsoft Access
  • Safari and Internet Explorer
  • Sophos antivirus software
  • Reflection and HyperTerm terminal emulation software

Other software may be available for use but currently may not be supported by Technology Services.  Feel free to contact the Technology Services Help Desk at (205) 665-6520 or via email, helpdesk@montevallo.edu, with any questions.

Personal Data Storage

Faculty and staff members should save (backup) all personal information to their own flash drives or CD/DVD's.  It is recommended that you save all information to the local hard disk of your computer and make frequent backups of all your data files on your computer.  Use of CD's or DVD's are the preferred method of storing backups.

Network Login ID, Password, and E-mail Addresses

Accounts for faculty and staff are generated automatically once the appropriate information is entered in Banner by the Human Resources office.  Information on accessing these accounts is sent to the new employee's department via email.  These accounts remain active until employment with the University is terminated.

How to Login to the Computer Network

PC Users
Power on the computer.  How you log in depends on the operating system installed on your PC.   Typically, you will either be presented with a network login menu or you will need to press Ctrl-Alt-Delete to make the log on menu appear.  Type your login ID and password in the appropriate spaces, then press “Enter” or click “OK” to log in.  Contact the Technology Services Help Desk at (205) 665-6520 if you experience any difficulties.

Macintosh users
Macintosh computers connected to the University's network will not prompt you to login until you attempt to use a network resource such as email or shared folders.  Type your login ID and password in the appropriate spaces, then click “Connect” to log in.  Contact the Technology Services Help Desk at (205) 665-6520 if you experience any difficulties.

Login Password and Usage

Passwords protect your files and identify you to the network. Passwords should NEVER be given out for others to use. Avoid using phrases, names or numbers that can be associated with you. Never write your password where others might find it. It is your responsibility to remember your password and keep it confidential.

The first time you Login you may be required to change your assigned password. Follow the on-screen instructions to do so.  As of February 28, 2008 the University adopted a uniform password protocol requiring a complex password that must be at least  8 characters long, use a combination of upper and lowercase letters and include numbers and non-alphanumeric characters.  In addition, passwords must be reset every 180 days.

Administrative System Login ID and Password

Although the login ID's for the administrative system and the network may be the same, they should not be confused with each other.  The University's administrative system accesses the student information system, financial resources and human resources system.  In contrast, the network login is used to access campus network services such as email and the Internet.

As of February 28, 2008, a uniform user ID protocol was also adopted.  New user ID's will be up to 8 characters long and formed using the first initial and up to seven characters of the last name (for example, bsmith for Barbara Smith); current user IDs have been grandfathered into the system.  A combination of characters and numerals will be used to avoid duplication when needed.  For example, bsmith12 if there were 12 Smiths in the system with first initial B.

To access Internet Native Banner's (Banner INB) Student module, a request must be made to the Registrar.  To access Banner INB's Finance module, a request must be made to the Comptroller.  Faculty or staff members in an academic department must attend training on the student information system before being assigned a password.  The Registrar’s office offers this training as needed.

How to Login to the Banner Self Service

To access Banner Self Service, login to ForUM and click the Banner tab.  Then click the Banner Self Service link to navigate to the appropriate folder(s).

What To Do If There Are Problems

Desktop hardware and software
Desktop hardware and software problems should be reported by calling the Technology Services Help Desk at (205) 665-6520. The Help Desk is available 24 hours a day, 7 days a week. You may also email the Help Desk at helpdesk@montevallo.edu.

Technology Services provides support for institutionally-owned hardware and software. Technology Services does not support personally owned computers and software. Questions concerning these items should be addressed to the manufacturer or place of purchase.

All hardware problems reported to the Help Desk will be addressed uniformly. A ticket will be assigned to each call and a Technology Services technician will be assigned to examine the system and determine if local resources can fix the problem or if a third party will be needed to repair or replace it.  Computer systems under warranty will be referred to the appropriate vendor for service.

Examples of hardware problems that Technology Services can service include replacing faulty disk drives, CD drives, DVD drives, memory, sound cards and network cards.  Technology Services may also make minor repairs on monitors, scanners, and printers. For items that need additional diagnostics, a third party repair service may be called to perform the service. Authorization for chargeable repairs/parts will be obtained prior to any service actions. The department that owns the computer equipment will be responsible for all agreed upon charges to fix or replace the system.

Standards and Procedures

Hardware and software standards, as well as major infrastructure changes and procedures, will be developed jointly by Technology Services and the Technology Advisory Council (TAC).  These standards and procedures are designed to provide a positive experience to the user community at the University and will guide future hardware and software purchase choices.

To maintain compatibility and provide proper support, Technology Services should be consulted by departments when new computer systems are needed. This includes all types of personal computers, display monitors, printers, disk drives, memory, CD's and DVD's.  Contact the Technology Services office at (205) 665-6512 for assistance.

Computer software for general use can be obtained through Technology Services. Technology Services provides consulting services for departments wishing to purchase software for specialized use. It cannot be assumed that all software will work on the network or on every computer on campus. A Technology Services technician will install campus standard software on each computer.  Upon departmental request, Technology Services will also assist with the installation of non-standard software.  Departments are responsible for purchasing licenses for the software installed on their machines.  No software can be put into use on campus without proof of a written license for that installation.  Contact the Technology Services office at (205) 665-6512 for assistance with software licensing issues.

 

Last Updated August 2009